Your app is great, parts are great. Ive never had a problem until the past few weeks. Your customer service reps leave something to be desired. I was on the phone for half an hour with a lady that could barely speak english. Then I went to your live chat for help and spent longer than that just going in circles, getting back to point A of why I was even there. I was missing a piece that is supposed to be INCLUDED IN THE KIT. Says so right in the assembly instructions. Well, its not there, and because of the run around, nothing got accomplished, aside from me leaving more angry and frustrated than before.